Privacy Policy
At Serenity Lakes, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.serenity-lakes.com, or interact with us through contact forms, booking enquiries, or any other form of communication.
By using our website, you consent to the practices described in this policy.
1. Information We Collect
We may collect and process the following data:
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Personal Information You Provide:
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Your name
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Email address
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Phone number
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Home address (if provided for booking or correspondence)
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Booking details and preferences
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Any other details you submit via forms, email, or phone
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Automatically Collected Information:
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IP address
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Browser type and version
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Pages visited and time spent
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Device type
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Cookies and usage data
2. How We Use Your Information
We use your information to:
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Respond to enquiries and provide customer service
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Process bookings and manage your stay
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Send booking confirmations and relevant updates
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Improve our website and services
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Comply with legal obligations
We will never sell your personal information to third parties.
3. Email Notifications
If you fill out a form on our website, we may send you automated email responses or follow-ups. You can opt out of non-essential communication at any time by contacting us directly.
4. Sharing Your Information
We only share your personal data with:
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Trusted service providers (such as payment processors or booking platforms)
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Legal authorities, if required to comply with applicable laws or protect our legal rights
All third-party services are required to adhere to privacy and data protection regulations.
5. Cookies
Our website uses cookies to:
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Improve functionality and user experience
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Monitor website usage and analytics
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Store preferences where applicable
You may disable cookies through your browser settings, though this may affect the functionality of the site.
6. Data Security
We take data protection seriously and implement security measures to safeguard your personal data. However, no internet-based service can guarantee complete security.
7. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
8. Your Rights (UK GDPR & Data Protection Act 2018)
You have the right to:
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Access your personal information
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Correct or update inaccurate data
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Request deletion of your data (where legally permitted)
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Object to certain uses of your information
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Withdraw consent at any time
To exercise your rights, contact us at: info@serenity-lakes.com
9. External Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
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Serenity Lakes
Email: robert@pranaleisuregroup.com
Website: https://www.serenity-lakes.com